Privacy Policy of Printo Gens
Printo Gens ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services for IT Services & Support, Managed Print Services, including printer installation, maintenance, troubleshooting, and related solutions. By using our site or engaging with our services, you agree to the practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our comprehensive printer support and managed print services.
- Personal Information You Provide Directly: This includes your name, company name, address, email address, phone number, and payment information when you register for an account, request a service, contact our support team, or communicate with us.
- Service-Related Information: Details about the printers, devices, and networks you connect to our services, including model numbers, serial numbers, IP addresses, configuration settings, and print job metadata. This information is crucial for providing effective printer installation, maintenance, and troubleshooting.
- Technical Data: Information about your interaction with our online platform, such as browser type, operating system, access times, pages viewed, and referring URLs. This helps us understand how our services are used and improve user experience.
- Communication Data: Records of your communications with us, including emails, chat transcripts, and voice calls, to assist in providing support and improving our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Services: To deliver IT Services & Support, Managed Print Services, including printer installation, configuration, routine maintenance and repairs, driver and software updates, network printer troubleshooting, print security solutions, ink and toner management, remote support, and on-site technical assistance.
- Customer Support: To respond to your inquiries, provide technical assistance, and resolve issues related to our services.
- Service Improvement: To analyze usage patterns, diagnose technical problems, and enhance the quality and functionality of our services.
- Billing and Payments: To process transactions and manage your accounts.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
- Security: To protect our network, services, and users from fraud, security breaches, and other harmful activities.
3. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and providing services (e.g., payment processors, analytics providers, cloud hosting services). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: If required by law, court order, or governmental regulation, we may disclose your information to comply with such mandates.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
- With Your Consent: We may share your information for any other purpose disclosed to you with your explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption, firewalls, and secure server environments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely destroy it.
6. Your Data Protection Rights (GDPR)
If you are located in the European Economic Area (EEA) or the UK, you have certain rights concerning your personal data under the General Data Protection Regulation (GDPR), including:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
Our site may use "cookies" and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us improve our service, analyze site usage, and personalize your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any new Privacy Policy on this page and update the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Printo Gens
1417 nw everett st, Suite 210
Portland, OR 97209, USA